Privacy Policy
This policy explains what personal information Steady ("we", "us") collects, how we use it, and the choices you have. It covers this website and the AI phone-answering and follow-up services we run for our business clients.
Who we are
Steady provides AI phone answering, missed-call text-back, quote follow-up and reporting services to US businesses. Contact: nick@steadyhq.ai.
Information we collect
- From website visitors and prospects: anything you send us (name, business, email, phone) when you contact us or book a call.
- On behalf of our clients: when someone calls a business that uses Steady, we process the caller's phone number, what they say about their request (for example name, service address and the problem), a call recording and a short summary, and their answer to whether we may text them about the request.
- Consent records: the date, time and wording of any agreement to receive text messages, and any opt-out.
We do not ask callers for health information, payment card numbers or government ID.
How we use it
- To answer the call, take the request, and pass it to the business the caller contacted.
- To send service messages the caller agreed to: confirmations, updates, quote follow-ups and one review request.
- To produce reports for our client about calls handled and jobs booked.
- To keep records that show consent was given and opt-outs were honored.
We do not sell personal information, and we do not use a client's caller data to market to anyone else.
Text messaging / SMS communications
If you provide your mobile phone number and opt in to receive text messages, we use that number only to send you service-related messages about your own request, such as missed-call text-backs, appointment confirmations, quote follow-ups and review requests.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories, including text messaging originator opt-in data and consent, will not be shared with any third parties.
You may opt out of text messages at any time by replying STOP, and can get help by replying HELP, as described in our SMS terms.
Service providers
We use trusted providers to run the service (for example telephone and SMS carriers, AI voice and hosting providers). They process data only to provide the service to us and under confidentiality obligations.
How long we keep it
Call recordings, transcripts and summaries are deleted after 90 days. Consent and opt-out records are kept longer, because they are the evidence that we only texted people who agreed.
Where we work from
Our team works from the United Kingdom, so data may be accessed from there. We protect it with access controls and encryption in transit.
Your choices
You can ask us what we hold about you, ask us to correct or delete it (except records we must keep to show consent), and opt out of texts at any time by replying STOP. Email nick@steadyhq.ai.
Changes
If we change this policy we will update the date at the top of this page.